Terms and Conditions

Smokeless is a company of Skindeep BV
Address Hertog Hendriklaan 7A
3743DL Baarn Netherlands
Chamber of Commerce 70497893 "Kamer van Koophandel" (Chamber of Commerce)
BTW (VAT) number: NL858344567B01
Tel: +31 35 750 64 96
Tel: 0178 6361894

Bank credentials, IBAN NL 71 INGB 00061505 79
BIC code: INGBNL2A
Name: Skindeep BV

N26 Online Bank
TJ Papen Skindeep BV
IBAN: DE12100110012621221868
BIC: NTSBDEB1XXX

1. scope of application
For all orders via our online shop by consumers and entrepreneurs, the following terms and conditions apply.

A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his commercial or self-employed professional activity.

The following shall apply vis-à-vis entrepreneurs: If the entrepreneur uses conflicting or supplementary general terms and conditions of business, their validity is hereby rejected; they shall only become part of the contract if we have expressly agreed to them.

2 Contracting party, conclusion of contract
The sales contract is concluded with Skindeep BV (GMBH).

By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the correction aids provided and explained for this purpose in the ordering process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after sending the order you will receive another confirmation by e-mail.

3. contract language, contract text storage
The language available for the conclusion of the contract is German.
We save the text of the contract and send you the order data and our GTC in text form. The contract text is no longer accessible via the Internet for security reasons.

4. delivery conditions
Shipping costs will be added to the indicated product prices.

You can find out more about the shipping costs in the offers.

We deliver only by mail order. A self-collection of the goods is unfortunately not possible.

We do not deliver to packing stations.

5. payment

In our shop you can choose between the following payment methods:

Prepayment Bank transfer
If you choose payment in advance, we will give you our bank details in a separate e-mail and deliver the goods after receipt of payment.

Credit card
When you place your order, you provide your credit card information and the credit card company performs an authorization check.
After your legitimation as a legitimate cardholder, the payment transaction will be carried out automatically and your card will be charged.

Sofortüberweisung
Pay quickly, securely and conveniently with your online banking account (PIN/TAN).

After making the payment, we will immediately receive a payment confirmation so that we can ship your order as soon as possible.

Klarna
When purchasing on account via Klarna, you always have a payment period of 14 days.
The complete terms and conditions for the purchase on account for deliveries can be called up here: Klarna Germany

6. right of withdrawal

Consumers are entitled to the statutory right of cancellation as described in the cancellation policy. Entrepreneurs are not granted a voluntary right of withdrawal.

7. retention of title
The goods remain our property until full payment has been made.
For entrepreneurs, the following shall apply in addition: We shall retain title to the goods until all claims arising from an ongoing business relationship have been settled in full. You may resell the goods subject to retention of title in the ordinary course of business; you assign to us in advance all claims arising from this resale - irrespective of any combination or mixing of the goods subject to retention of title with a new item - in the amount of the invoice amount, and we accept this assignment. You remain authorised to collect the claims, but we may also collect claims ourselves insofar as you do not meet your payment obligations.

8. transport damage
For consumers:
If goods are delivered with obvious transport damage, please complain about such defects to the delivery company if possible sofort and please contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance.

For entrepreneurs applies:
The risk of accidental loss and accidental deterioration shall pass to you as soon as we have delivered the goods to the forwarding agent, the carrier or any other person or institution designated to carry out the shipment. Among merchants, the obligation to inspect and give notice of defects regulated in § 377 HGB (German Commercial Code) shall apply. If you fail to give notice of defects as stipulated therein, the goods shall be deemed to have been approved, unless the defect was not recognisable during the inspection. This does not apply if we have fraudulently concealed a defect.

9 Warranty and guarantees
The statutory liability for defects applies. Information on any applicable additional guarantees and their exact conditions can be found with the product and on special information pages in the online shop.

10. code of conduct
We have subjected ourselves to the following codes of conduct:
trusted shops
http://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_de.pdf

11. dispute settlement
The European Commission provides a platform for online dispute resolution (OS), which you can find here.
We are prepared to participate in an out-of-court conciliation procedure before a consumer arbitration board.
The competent body is the Universal Arbitration Board of the Federation at Zentrum Schlichtung e.V., Straßburger Straße 8, 77694 Kehl am Rhein, www.universalschlichtungsstelle.de.